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At ALFAJR OFFICE EQUIPMENTS.TR, Shipping and Delivery is simple and easy. Once your order is placed, we will arrange for delivery anywhere to UAE as per below schedule.

EMIRATE
DESCRIPTION
Dubai
Next business day for all orders placed until 15:00 hrs
Abu Dhabi
Next business day for all orders placed until 15:00 hrs
Sharjah
Next business day for all orders placed until 15:00 hrs
Ajman
Next business day for all orders placed until 15:00 hrs
Ras Al Khaimah
Delivery within 2 working days
Al Ain
Delivery within 2 working days
Fujairah
Delivery within 2 working days
Um Al Quwain
Delivery within 2 working days

All orders above AED 100 will be delivered free of cost. For orders below AED 100, a flat shipping rate will be applicable. We are shipping goods United Arab Emirates only.

Refunds, Returns & Replacements:

All request for refunds, returns and replacement should be made within 7 working days on receipt of the shipment. Any request made after 7 working days will not be entertained.

The package has to be returned in the same condition it was received without tampering with the packaging. There will be no return or refunds for toner & cartridges, office equipments. If any product is faulty on delivery, we will replace it with a new product. Any refunds will only be made onto the original mode of payment.

Ordering

To place an order, we first encourage you to create an account and commence the order process. If you require a quote, you can contact our customer service team on sales@alfajrdxb.com for a quote.

Order Cancellation Policy

Order cancellation is possible prior to goods dispatched from our central warehouse. You can request to cancel an order by sending an email to sales@alfajrdxb.com and provide the order reference number.

Payment, Pricing & Promotions

All pricing are subject to change without prior notice. The update pricing will be reflected on the website.

Viewing Orders

To view the status of your order, simply login to your account for online orders, or call our customer service for information on online or offline orders.

Updating Account Information

To update your account information, login to your account at any time and update your address, email address, password and contact numbers. The user of the website is responsible for maintaining the confidentiality of their account at all times.

Online Payments with Credit / Debit Cards

Cardholder must retain a copy of transaction records and merchant policies and rules.

Governing Law

All disputes arising will be dealt under the governing laws of United Arab Emirates.

Minimum Age of Website Users

The minimum age for the user to transact on the website is 18 years or above. Any

Website Currency

All transaction on the website will be handled in AED.